Document Details Document Type : Article In Journal  Document Title : In-Hospital Pediatric Experience: Parent’s Perspectives. خبرة الوالدين أثناء فترة التنويم بالمستشفى   Document Language : English  Abstract : Background: Assessment of the quality of medical care services is important for improving the operation and efficiency of these systems. Examining patient’s experience and satisfaction could assess the quality of health care. Objectives: To study the parent’s expectations, experience, and satisfaction with pediatric hospital care, and explore the possible contributing factors to unfavorable experience. Methods: Prospective interviews with the parents of admitted children to the pediatric unit of our University Hospital were conducted on the day of discharge. A structured 36-item questionnaire was designed and utilized to examine aspects of the parent’s expectations, experience, and satisfaction with regard to pediatric care provided. Results: 512 children were discharged during the study period. A sample of 88 (17%) parents was interviewed (mother in 86% of cases). Most parents (92%) were fully satisfied with the overall pediatric care and 81% felt that the experience was better than anticipated. More parents were satisfied with physician care when compared to nursing care (93% vs 72%, p=0.001). Adequate explanations for the ordered investigations and treatments were received by 78% and 69% of parents respectively. The discharge plan was clearly provided in 94%. Only 7 (8%) parents reported occasional inconveniences related to the presence of medical students. This correlated with the child’s age being less than 1 year (p=0.007) and the chronicity of the disease (OR=7.6, 95%CI 1.1-83). Conclusions: The parents made invaluable suggestions for improving the care in our unit. The parent’s high satisfaction rate was concordant with their expectations. Physicians need to pay more attention towards providing explanations for the ordered investigations and treatments.  ISSN : 0930-2794  Journal Name : Current Pediatric Research  Volume : 1  Issue Number : 6  Publishing Year : 2002 AH 2002 AD  Article Type : Article  Added Date : Saturday, March 13, 2010  Researchers Researcher Name (Arabic) Researcher Name (English) Researcher Type Dr Grade Email محمد جان jan, Mohammed Researcher Doctorate   Files File Name Type Description  25924.doc doc   Back To Researches Page